QSR technology and solutions: Critical to efficiency, satisfaction, and safety

The quick service restaurant industry (QSR) is growing rapidly. Consumers want their food fast, with high quality and reasonable prices. In order to remain competitive in a highly competitive industry, operators need to adopt QSR technology and solutions critical to efficiency, satisfaction, and safety.

Drive-thrus and mobile ordering experienced a burst from new technology, sparked by the 2020 pandemic, which added the demand for home delivery and curbside delivery. Dining establishments that adopted the processes to satisfy their customers experienced a rise in customers—with loyalty that continued when the post-COVID era restarted life. 

A recent market study estimated that the QSR sector will continue to grow, forecasting an annual rate of 5.6% per year. The current market size of $293.8 billion in 2023—representing approximately 200,000 QSRs—is projected to reach $454.3 billion in 2030. 

Meeting consumer demands is a priority for QSR operators. Without their loyalty, a restaurant can quickly lose valuable market share. Here are some QSR technology and solutions to boost your business’s success.

Mobile ordering: QSR customers expect fast turnaround, along with order accuracy. A kiosk system allows them to browse the menu, place an order, confirm it, and pay. The Zebra Kiosk System is designed to make self-service a simple process, from beginning to end. You can choose from 15- and 22-inch screen sizes, with portrait and landscape modes. The Zebra Kiosk System is rugged as well as sleek, so it withstands heavy use, splashes, dirt, drops, and the other rigors that come with being in a public environment. The Zebra Pay feature also makes payment swift and secure with this kiosk.

Line busting: Whether you deploy the Zebra Kiosk System or choose the ultra-rugged tablets, like the Zebra ET5X Series, you can shorten the wait for your QSR customers by taking orders from customers in line. Or rely on the Zebra Kiosk System to make self-service a successful QSR solution.

Product safety: Automate your food safety procedures with a mobile computer and ensure HACCP compliance. For example, you can record food temperatures with a sanitized Bluetooth-enabled thermometer linked to a rugged mobile computer or tablet that can withstand the demanding environment of a commercial kitchen. Gather the data in real-time so you can make quick adjustments that protect your customers and your business.

Inventory visibility: Avoid spoilage and waste with real-time inventory counts, captured with a mobile computer equipped with a built-in scanner. A wearable computer provides hands-free scanning for fast, accurate inventory counts. Get immediate alerts of products approaching their expiration dates, easily locate items subject to recall, and digitally track your purchasing.

Strategic Systems can help you choose and adopt QSR technology and solutions critical to efficiency, satisfaction, and safety. Our experience within hospitality, and specifically QSR, will guide you to the most effective technology. As a Zebra Premier Solution Partner, Strategic Systems is experienced with the most intuitive, feature-rich, and reliable mobile technology. Count on our knowledge, service, and expertise to ensure that you get the right match to your needs. Contact Strategic Systems to learn more about the many opportunities for QSR solutions available to you.