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What's Included in Zebra's New Workcloud Communication?

From sudden demand spikes to understaffed shifts, frontline workers face many challenges. To help them solve issues on the spot, Zebra’s new Workcloud Communication – previously known as Workforce Connect – unifies team communication channels on your handheld device, improving employee efficiency in a scalable solution.

Building on a legacy of reliable connectivity, Workcloud Communication offers an All-in-One Solution with:

  • Individual user identifications for safe device sharing between multiple workers. Devices will automatically configure to display features that match the user’s role, so you don’t have to purchase additional devices or licenses for new hires.
  • PBX Integration to reroute incoming calls to a specific person or department. This minimizes wait times while accelerating operations.
  • Full customization of user roles, access credentials, language, and single sign-ons. The All-in-One plan also ensures compatibility with iOS and Android, reducing the need for modifications between operating systems.
  • Multimedia messaging which allows teams to share audio notes, videos, and images. Workflows capturing proof of product quality can register images to their reports, thus enhancing shipping and reverse logistics.
Location tracking via GPS and Wi-Fi to further safeguard employee safety and properly disperse tasks within your facility. 

See the complete list of the All-in-One features in our latest brochure, available here. 

 


Who Benefits the Most from Workcloud Communication?

Previous studies show that 75% of employees see teamwork and communication as foundational to overall enterprise success. Because frontline workers deal directly with consumers, chances are they need faster access to changing information such as price updates, stock quantities, and even treatment plans for healthcare workflows. 

Although virtually any team can leverage the benefits of Workcloud Communication, it has proven ideal for: 

  • Retail associates answering in-aisle questions and collaborating with workers at the back of the store. Managers can also distribute tasks on the platform, staying ahead of scheduling conflicts as they can see how many team members are available. 
  • Healthcare professionals communicating vital information and tracking necessary assistance anywhere in the hospital. Instant messaging is HIPAA-compliant to protect patient information.
  • Manufacturing workers seeking to prioritize safety with real-time alerts and notifications such as the new Drop Detection feature. Moreover, teams can shorten delivery times by rerouting delivery teams before delays impact shipping ETAs.
Dependable team communication strengthens better decision-making. Get together with our automation specialists to learn how you can optimize communication channels in your operations with a scalable system that fits into your digital fleet.